E-Service usage and satisfaction in Botswana
Loading...
Date
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
African Journal of Economic and Management Studies
Abstract
The purpose of this paper is to establish the level of usage of e-services (websites and e-mail) by Botswana Public Officers Medical Aid Scheme (BPOMAS) and PULA Medical Aid (PULA) customers; the level of satisfaction; perceived value; and benefits derived from the website and e-mail services.
Description
Keywords
Citation
Olumide Olasimbo Jaiyeoba, Totwana Tito Chimbise, Mornay Roberts-Lombard, (2018) "E-service usage and satisfaction in Botswana", African Journal of Economic and Management Studies, Vol. 9 Issue: 1, pp.2-13