E-Service usage and satisfaction in Botswana
| dc.contributor.author | Jaiyeoba, Olumide | |
| dc.date.accessioned | 2026-09-14T16:35:56Z | |
| dc.date.issued | 2018-06 | |
| dc.description.abstract | The purpose of this paper is to establish the level of usage of e-services (websites and e-mail) by Botswana Public Officers Medical Aid Scheme (BPOMAS) and PULA Medical Aid (PULA) customers; the level of satisfaction; perceived value; and benefits derived from the website and e-mail services. | en_US |
| dc.identifier.citation | Olumide Olasimbo Jaiyeoba, Totwana Tito Chimbise, Mornay Roberts-Lombard, (2018) "E-service usage and satisfaction in Botswana", African Journal of Economic and Management Studies, Vol. 9 Issue: 1, pp.2-13 | en_US |
| dc.identifier.issn | 2040-0705 | |
| dc.identifier.uri | https://repository.bothouniversity.ac.bw/handle/123456789/109 | |
| dc.publisher | African Journal of Economic and Management Studies | en_US |
| dc.subject | e-services | en_US |
| dc.subject | Customers satisfaction | en_US |
| dc.title | E-Service usage and satisfaction in Botswana | en_US |
| dc.type | Article | en_US |
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