CRM programs around the world have generally struggled to achieve the desired benefit, owing to organizations' failure to master this increasingly evolving market competency at a strategic level. Furthermore, in this ...

This study focuses on investigating the effects of Covid-19 on the alcohol industry in Botswana. The research was carried out in Broadhurst Industrial, Gaborone (Botswana) where Kgalagadi Breweries Limited is located. The ...

The study aimed at examining the impact of Covid-19 on the informal sector in Gaborone, Botswana. The problem is that the informal sector has been badly affected by the pandemic. A quantitative research approach was employed, ...

The study aimed at examining the impact of Covid-19 on the informal sector in Gaborone, Botswana. The problem is that the informal sector has been badly affected by the pandemic. A quantitative research approach was ...

The satisfactory performance of small and medium enterprises hinges on many factors that include employees, information technology, organizational structure, and organisational culture. These aforementioned elements are ...

Projects have important contributions in the development of the economic landscape of any country. This research study was to identify factors causing project failure in the case of Botswana from the contractors’ perspective. ...

Quality service provision remains elusive for most organizations. Like other government services before, LAPCAS was initiated as an information technology tool to improve service delivery to members of the public. This ...

This study investigated critical factors influencing the performance of small businesses in Lesotho. A sample of owners/managers of small firms completed the questionnaires which helped to arrive at a successful outcome. ...