A Model for Knowledge Management Practices in a Private Higher Education Setting.

Abstract

This paper was intended to identify gaps in the Knowledge Management (KM) practices of selected private higher education institutions (PHE) in Botswana by determining the existence, or absence, of KM enablers and come up with a KM model for adoption by these and similar institutions, particularly those operating in a highly regulated environment, in order to enhance KM and business performance. Hundreds of literary sources were consulted inwhich the theoretical underpinnings of the study were firmly grounded. This study adopted the mixed methods approach and the triangulation research design bringing together different, but complimentary, data forms thus enabling the augmentation of quantitative and qualitative data to ensure reliability of research findings. The equivalent status/simultaneous designs (QUAN + QUAL) were adopted for this study through a questionnaire and in-depth interviews.