Abstract:
The study aimed to assess the effectiveness of the Dual Learning (DL) program, an innovative work-based
learning approach adopted by Botho University’s Faculty of Hospitality and Sustainable Tourism. The model
ensures that students spend half of their study period at work while the other half is spent in class. Being a pioneer
programme in the country, there is limited information regarding the effectiveness of this work-integrated learning
approach, particularly in Botswana’s context. Data was collected through eight in-depth interviews with
representatives of partner hotels where the students are attached and four focus group panels with students from
different cohorts that are undergoing the DL program. The study revealed that the dual study program has faced
several teething challenges, including a lack of preparedness among students and hotel staff, undefined
expectations, burnout among students and unforeseen costs for both students and the industry. It was however
evident that the envisaged benefits of this initiative outweigh the challenges in the mid to long term. There is
therefore need for the key players (universities, students and industry) to work on the issues identified in order to
make this program a success in Botswana.
