Abstract:
Network downtime is the period in which a computer system is unavailable or system fails to
provide/perform its primary functions. System reliability and/or availability are very Key as an
unavailable system is a failing system. It is very common is Botswana for government clients to
forfeit being serviced because the government department system is down.
The primary aim of this project was to investigate the causes of system/network downtimes in
Botswana government department. Three government departments were targeted along with
three system stakeholders who the researcher distinguished them as a technical User, a user and a
client.
The study showed the concerning results that justifies that system downtimes in government
department is very frequent and also it can take some time before downtime is resolved.
Common causes of downtime in government departments were identified and with the help of
literature the researcher recommended how the causes can be mitigated.
