http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/5 2026-04-13T10:30:18Z http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/269 Revisiting the delight–loyalty link in a retail banking context– an emerging market perspective Lombard, Mornay Roberts; Makanyeza, Charles; Jaiyeoba, Olumide Purpose–Thisstudyusesrelationship marketing theory to explore affective and calculative commitment as mediators in the delight–loyalty link. Furthermore, it investigates the role of perceived employee service delivery skills, perceived value and trust in the relationships between delight, affective commitment, calculative commitment and loyalty. Design/methodology/approach–Adescriptiveresearchapproachwasapplied,andthedatawerecollected from 332 retail banking customers in an emergent market who are overall satisfied with their bank. A self administeredquestionnairecollected data from 332respondentswhoadheredtothestipulatedrequirementsto participate in the study. These respondents were selected through purposive and convenience sampling. The constructs’ interrelationships were analysed via structural equation modelling. The measurement and structural models were also assessed. Findings–Affective andcalculative commitment anddelight impact loyalty. Both affective commitment and calculative commitment were found to mediate the relationship between delight and customer loyalty. Research limitations/implications– The study enhances an understanding of the role of affective and calculative commitment in strengthening the delight–loyalty link from a relationship marketing theory perspective. Practicalimplications–Thestudyprovidesguidancetotheretailbankingindustryinemergingmarketson the importance of affective and calculative commitment in strengthening the delight–loyalty link. It further informs retail banks of the need to provide banking customers with products and service value that exceed their expectations to strengthen their future commitment and loyalty to their bank. Originality/value– Guided by relationship marketing theory, the role of affective and calculative commitment to mediating the delight–loyalty link in an emerging market context is uncovered. KeywordsPerceivedemployee service-delivery skills, Perceived value, Trust, Delight affective commitment, Calculative commitment, Loyalty 2024-01-01T00:00:00Z http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/268 Financial development, institutional quality and economic growth in countries in sub-Saharan Africa (SSA) Mbulawa, Strike; Chingoiro, Samuel The main objective of this study was to assess the relationship between financial development, institutional quality, and economic growth. The research questions were centred on whether the huge variations in the growth performances of the economies in SSA could be attributable to differences in institutional quality and financial development levels in these countries. Thus, the study contributes to literature by examining the impact of institutional quality and financial development on economic growth in low- and middle-income countries. Data was obtained from the World Bank and covered the period from 1975 to 2020 for 13 low and 18 middle income SSA countries. The study employed an ARDL model to establish both short and long run dynamics in the two sub samples. The study confirmed both short and long run causality from financial and institutional quality to growth. Institutional quality enhances growth in both low- and middle-income countries in the long run. Whilst the direction of the impact is the same, the magnitude of the impact of institutional quality is different within the two categories. Institutional quality plays a more significant role in low-income countries compared to middle income economies. The study brings out potential financial fragility and systemic risks in financial institutions among countries in SSA. Policies that enhance the quality, consistency, and uniformity of legal reasoning in judicial decisions are ideal. Reducing the risk profile for investments may enhance the flow of credit to the private sector by financial institutions. 2024-01-01T00:00:00Z http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/266 A Review on the Integration of Industry 4.0 Technologies in Management Accounting: Exploring Challenges and Opportunities for Enhancing Business Performance Chuma, Kudzai; Qutiesha, Abubaker This literature review critically delves into the symbiotic relationship between Industry 4.0's technologies and management accounting, accentuating challenges and opportunities in the dual facets of pursuing enhanced business performance in the Fourth Industrial Revolution era. The key research problem revolves around effectiveness in harnessing the technologies of Industry 4.0 to management accounting. The review takes the shape of introducing readers through a comprehensive overview of the technologies of Industry 4.0, presenting theoretical framework and methodological rigour to ensure integrity. The core section contains the findings and discussion, for, as emerging challenges of adaptation and privacy are reviewed with some carefulness and some exciting new possibilities for automation, for data-driven decision-making, and innovation in business models. The paths of collaboration and strategic alignment then arise as conduits to efficiency and growth and so take their place in the unsurpassed record of business performance. Free writing in terms of business performance implications, the manuscript defends that exploring challenges and opportunities serve as a platform for attaining financial gains. And these are just not claims but are backed with real-time case discussions and application to authenticate the context. This concludes the review synthesising points of contentions and pointing out knowledge gaps by presenting a robust research agenda for any future scholar setting stage going forward in this dynamic field. Basically, this manuscript does not just synthesize the intricate intersection of Industry 4.0 and management accounting but accentuates the paramount significance in such interfaces. It leads the organizations to a promising future with improved business performance in the landscape of Industry 4.0 and management accounting with practical insights and recommendations. 2024-01-01T00:00:00Z http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/259 Rethinking Financial Globalization Mbulawa, Strike This chapter introduces the concept of financial globalization and examines the factors driving financial globalization in emerging and developing market economies. The role of financial globalization in driving the development and strengthening of the financial sector, sustainable economic growth, and the nature of innovations are explored. On a broader scale, there is a need to understand the developments in global financial innovation and their implications for developing and emerging markets. The chapter explores the challenges, risks and benefits of financial globalization to emerging and developing markets and how they will shape future behavior and interactions by economic agents in these markets. Financial globalization can lead to different outcomes that include but not limited to domestic capital flight and potential effects on net capital flows, investment, and growth; capital inflows and higher investment and growth; or volatile capital flows and unstable domestic financial markets. The chapter discusses the measurement issues of financial openness. These all need to be explored in this context and consider the rise in innovations in the financial sector. 2023-01-01T00:00:00Z