http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/20 2026-04-13T11:46:02Z http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/235 An Assessment of the Challenges Faced by Citizen Owned Fuel Transport Companies in Botswana and Their Impact on Enterprise Growth Rasetapa, Tomeletso Rodgers Citizens owned fuel transport companies in Botswana are startups and are operating at a small to medium scale. Being startups or Small and Medium Enterprises (SMEs), they are faced with similar challenges that confront most new small businesses. The aim of this study was to assess the challenges faced by citizen-owned fuel transport companies in Botswana and their influence on enterprise growth. The role of finance, human resources, industry experience, and government support was examined to explicate their role in the growth of these enterprises. This study adopted a descriptive survey design whence a questionnaire was administered to 105 respondents who were employees of the fuel transport companies in Botswana that were covered in the study. A total of 100 questionnaires were successfully completed and returned representing a 95.2% response rate. The findings revealed a correlation between the independent variables (unavailability of trained personnel, lack of finance, and lack of industry experience) and the dependent variable (the growth of citizen owned fuel transport companies). The study revealed gaps in human resource management, company finances, company strategies, and operations as well as support from government. To enhance the growth of these citizen-owned enterprises, it is recommended that they join forces and collectively lobby for policies that protect them against well established and resourced foreign entities. Again, these enterprises must forge partnerships with experienced foreign firms, outsource services to third party specialists to obtain expert support where they are lacking, and consider approaching potential investors for equity financing, amongst other growth strategies. 2022-05-01T00:00:00Z http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/234 An Evaluation of Customer Relationship Management (CRM) Initiatives and Their Effects on Customer Satisfaction - Employee Perspective Ngwako, Taboka Tebogo CRM programs around the world have generally struggled to achieve the desired benefit, owing to organizations' failure to master this increasingly evolving market competency at a strategic level. Furthermore, in this information period, Customer Relationship Management (CRM) is a must-have for any company. Against this backdrop, the study assesses Mascom wireless CRM initiatives in order to enhance current trends and build future relationships in order to remain viable. Likewise, the organisation’s ability to retain existing customers is rightly conceived to be more lucrative than acquiring new ones. In view of the above, it is also an open secret that organisations spend copious amounts of money on various CRM initiatives but the unfortunate being; they are not able to delimitate or suffice the reality of CRM. This premise led the researcher to investigate and attempt to comprehend the functional consequences and implementations of a successful CRM initiative for a specific organization, as well as how it can be implemented in its environment to gain a competitive advantage 2021-05-01T00:00:00Z http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/233 Investigating the Effect of Implementing Effective Management Control System: The Case Study of the Pharmaceutical Industry in Lesotho Beleme, Motiki Francis The main focus of this research study is the study of the effect of an effective management control system (MCS), the case study of Lesotho pharmaceutical companies. The primary objectives of the research study were to establish ways of implementing successful MCS in Lesotho's pharmaceutical companies, exceptionally efficient control of human resources, and to evaluate the effectiveness of the execution of MCS, looking at the pharmaceutical industries in Lesotho. For this purpose, a questionnaire was designed, and a survey of thirty (30) pharmaceutical companies was undertaken. Only twenty-seven (27) pharmaceutical companies responded to the questionnaires. Needleless to say, results showed that only twelve pharmaceutical companies do not have MCS in place. Besides, there is no correlation between influential MCS and the number of pharmaceutical companies' operational years. Also, there is a weak correlation between influential MCS and employees' experience. It has been determined that pharmaceutical companies of Lesotho took 30 PCs, whereby 27 PCs responded to the questionnaires, 12 PCs have MCS in place, but 15 PCs have not implemented MCS. On the other hand, PCs are the ones that were determined to have influential MCS. We found that they perform better than the PCs that do not have MCS in place and that have partial MCS in place. Furthermore, PCs that have effective MCS realize more profits with happier clientele due to the satisfied employees who have been managed, coordinated, controlled and monitored well and employees knowing their responsibilities 2021-05-01T00:00:00Z http://repository.bothouniversity.ac.bw:8080/buir/handle/123456789/145 Investigating The Effects of Covid-19 Corona Virus In Botswana: A Case of Kgalagadi Breweries Limited Tshabela, Gaone This study focuses on investigating the effects of Covid-19 on the alcohol industry in Botswana. The research was carried out in Broadhurst Industrial, Gaborone (Botswana) where Kgalagadi Breweries Limited is located. The main aim of the research was to establish the perceptions of lower, middle and top managers regarding the effects of Covid-19 on KBL in Gaborone, Botswana. The researcher used positivism research philosophy because of its nature to accommodate large sample sizes. The researcher utilized a census strategy where all the elements of the population were taken in the study since the small population size did not warrant sampling. The researcher targeted a total population of 60 respondents. The researcher used a case study as a research design. The researcher selected a case study because of its nature of allowing the exploration and understanding of complex issues, thus expanding the reader’s experiences. The outcome of the study revealed that the managers (lower, middle and top), were of the perspective that Covid-19 has resulted in stock expiry, loss of sales and profits. The findings of the study indicated that KBL had lost profits since the restrictions of alcohol sales were introduced to curb the spread of Covid-19. The study recommended that KBL could use online selling to increase sales and also reduce working hours hence reducing their wage bill while at the same time adhering to Covid-19 regulations of decongesting the offices. The researcher only had access to the financial reports published by KBL on their website hence the information was limited. The researcher could not access the current financial reports of KBL since they were not published hence the researcher had to source the current financial records from the newspapers. Due many regulations that were imposed by the government such as social distancing the researcher had to distribute questionnaires to the respondents in batches. At times the researcher had to go back and forth to collect the information since some respondents were not present in the office as they had tested positive for Covid-19 or on isolation. Future research could consider effects of Covid-19 on the alcohol industry since there are limited studies on this topic. The managerial implications on KBL include that there were changes in production process and methods, and standard operating procedures to maintain social distancing at the workplace. This led to a strain on the achievement of productivity target of employees as extra time was needed to follow the new regulations. This implied that a new optional and real inventory and work allocation was needed for various phases of the pandemic. The researcher recommends that KBL could refocus their product campaign strategies to attract and retain customers during the pandemic hence making more profits. Based on the findings of the study, alcohol restrictions that were imposed by the government had by far affected the country’s sole alcohol manufacturer. Therefore, the researcher recommended that the Government of Botswana can facilitate the recovery of KBL during times when alcohol restriction is lifted by offering loan and also reducing the alcohol levy. 2021-01-13T00:00:00Z